Tier 1 handset manufacturer deployed CovMo™ system for device performance and usage analysis

By April 16, 2012News

Cambridge, MA, April 16, 2012– Groundhog Technologies today announces a successful solution deployment for a major handset manufacturer. Its CovMo™ is industry’s first geo-location product that offers dedicated analysis for handset makers in better understanding the device quality, performance, and usage behaviors.

CovMo™ geo-locates network traffic and events to high resolution. Based on breakthrough research in Chaos Theory, CovMo™ applies a new way to pin-point network issues and various KPIs with high geographical resolution and accuracy. The capability to differentiate handset issues from network quality issues is especially important for both operators and handset makers. To identify the precise root cause of customer complains will empower a fast resolution to the trouble tickets and increase customer satisfaction.

CovMo™’s subscriber-based intelligence supports handset makers to analyze and better understand their device quality, shipping quality, application and service quality from user experience perspective. The solution supports handset makers to better monitor device and shipping quality, more efficiently troubleshoot, solve customer complaints and provide proactive customer support. It also bridges the workflow between various departments within a handset maker.

About Groundhog Technologies

Groundhog Technologies is the leading provider of Mobility Intelligence. Our solutions can reveal the locations, Quality of Experience (QoE), context, and lifestyles of all mobile users in the operator’s entire network 24×7. This carrier-grade platform continuously transforms billions of daily network events and petabytes of data into ubiquitous intelligence. This invaluable knowledge empowers our partners to improve services and generate new revenue streams by enabling various applications for Geo-CEM, Geo-Analytics, and Geo-Targeting. Since 2001, Groundhog Technologies has been helping the foremost operators in the world to maximize their network and business potential.