Cambridge, MA, May 7, 2014– Groundhog Technologies has been awarded a contract in the Middle East for LTE geo-location. This nation-wide deployment will utilize CovMo™’s superior geo-location module which will become an integral feature in the operator’s advanced Customer Experience Management (CEM) platform.
The focus of this deployment is to allow operators to know where their customers are precisely located when they are experiencing poor coverage or services, and assess their Quality of Experience (QoE) in various locations and environments. CovMo™ allows the operator to accurately determine where there are coverage holes, data not-spots within their network, and to view how mobile services are perceived indoors. Once a reported trouble ticket has been issued, in near real-time the operator can determine where the problem occurred, diagnose the root issue, and view other related KPIs.
This end-to-end platform allows the operator to navigate with ease and efficiency when providing customer support to their overall customers while preemptively combating poor QoE for VIP customers. The overall goal of the project is to ensure the coverage, speed, reliability, and ultimately customer satisfaction of the operator’s LTE network across the whole country is up to and beyond standards.
CovMo™ is the industry’s first geo-location product which has commercially deployed multi-technology networks from 2G, 3G, to LTE. It is already the first geo-location product that has been deployed nation-wide for several LTE networks. Based on breakthrough research in Chaos Theory, CovMo™ applies a new way to pin-point network issues and various KPIs with high geographical resolution and accuracy; using big data available from the live network. CovMo™ is also the industry’s first geo location solution that can detect indoor-specific issues based on multi-dimensional modelling.
About Groundhog Technologies
Groundhog Technologies is the leading provider of Mobility Intelligence. Our solutions can reveal the locations, Quality of Experience (QoE), context, and lifestyles of all mobile users in the operator’s entire network 24×7. This carrier-grade platform continuously transforms billions of daily network events and petabytes of data into ubiquitous intelligence. This invaluable knowledge empowers our partners to improve services and generate new revenue streams by enabling various applications for Geo-CEM, Geo-Analytics, and Geo-Targeting. Since 2001, Groundhog Technologies has been helping the foremost operators in the world to maximize their network and business potential.