Groundhog Technologies has once again successfully integrated CovMo™ geo-location with CEM for a leading Middle Eastern operator

By November 20, 2013News

Cambridge, MA, November 20, 2013– Groundhog Technologies today announced that it has completed another project with a Tier 1 mobile network operator in the Middle East. This operator is one of the largest operators in the country and serves millions of mobile subscribers. This operator has selected the CovMo™ geolocation system to be integrated with their existing optimization and CEM tools.

This integration will help to significantly reduce time spent on addressing reported trouble tickets. When a complaint is filed, CovMo™ can geographically locate the position and examine the radio environment at the time when the caller reported experiencing a bad quality of service. An engineer can then quickly deduce the issues leading to the bad call without wasting significant time running field tests. CovMo™’s high accuracy and high resolution for indoor RF condition has made it the ideal solution for this deployment. This integration is expected to save the operator up to 60% on their customer experience engineering OPEX.

About Groundhog Technologies

Groundhog Technologies is the leading provider of Mobility Intelligence. Our solutions can reveal the locations, Quality of Experience (QoE), context, and lifestyles of all mobile users in the operator’s entire network 24×7. This carrier-grade platform continuously transforms billions of daily network events and petabytes of data into ubiquitous intelligence. This invaluable knowledge empowers our partners to improve services and generate new revenue streams by enabling various applications for Geo-CEM, Geo-Analytics, and Geo-Targeting. Since 2001, Groundhog Technologies has been helping the foremost operators in the world to maximize their network and business potential.